Orders, Returns/Exchanges, Shipping & more.
About Bobbi Brown
Bobbi Brown joined The Estée Lauder Companies’ family of brands in 1995 and is now available in more than 50 countries and territories. We celebrate individual beauty and inspire women to be their own makeup artist. Our approach to makeup is effortless and modern, with a focus on enhancing a woman’s natural beauty.
Interested in joining the Bobbi Brown family? Explore current job openings and apply for the position of your choice here. Learn about different types of opportunities below.
We are an equal opportunity employer.
Whether you work as one of our Business Managers or Counter Managers, servicing your client with extraordinary artistry skills and keen product knowledge is critical to your success.
Bobbi Brown makeup artists help a woman discover her own beauty while teaching her how to best enhance it—naturally. You'll receive the training in both artistry and product that will take you on a career path that leads to a promising future.
Education Coordinators and Executives ensure counters are kept to the brands standards and educate counter staff on products and techniques, driving sales.
Field Sales Management
Field Management is responsible for achieving sales and profit goals and ensuring the counter staff best represents the Bobbi Brown Brand.
Bobbi Brown has corporate positions of all types including marketing, product development, supply chain, finance, human resources and information technology.
Effective Date: 26/5/2021
1. General Provisions
1.1 The following terms and conditions of sale (“Terms of Sale”) apply to the offer and sale of products through the Bobbi Brown website www.bobbibrown.in howsoever accessed, in the Republic of India (“India”), (the “Site”). The terms
“us” or “our” refers to Shoppers Stop Limited (“SSL”).
1.2 To be eligible to purchase products on the Site customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be competent to contract (as understood under the applicable laws); (c) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession; and (d) hold a valid payment instrument that is accepted on the Site if electronic payments are intended to be made.
1.3 This contract shall be executed in the English language and in India, (the “Country”) and shall be governed by the laws of India (“Local Laws”). You can check the contact details of the legal entity acting as the seller on the site by clicking here.
1.4 Before placing an order of a product through the Site or the Customer Service Centre, customers will be required to expressly accept these Terms of Sale. Customers may save or print these Terms of Sale, which are also available at any time on the Site. These Terms of Sale may be modified at any time.
1.5 The Terms of Sale applicable to an order shall be the ones published on the Site at the time the customer places an order. To the extent permitted under applicable law, the placing of an order as detailed below shall be deemed consent and acceptance of the User for the order and the amount due.
2.1 The products are manufactured by The Estee Lauder Companies Inc. having its registered office at 787, Fifth Avenue, New York 10153 and imported into the Country, by ELCA Cosmetics Pvt. Ltd. having its registered office at 202-206, Tolstoy House, Tolstoy Marg, New Delhi- 110001 (consumer complaint no. and details are available on the Site). Further information and disclosures on products (including imported products) is available on the Site and is provided in accordance with Local Laws.
2.2 The products described on the Site, and any samples thereof we may provide to the customer, are for personal use and consumption only. Customers may not sell or resell any of these products or samples thereof. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or samples to be provided to the customer that may result in the violation of these Terms of Sale
3.1 All prices indicated for products available via the Site are inclusive of applicable taxes at the current rates and are expressed in Indian Rupees. Delivery charges, if any, are displayed to the customer prior to finalizing an order and shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Site.
3.2 Whilst the prices displayed on the Site are regularly verified, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.
3.3 Prices may be modified at any time. Applicable prices shall be the ones published on the Site at the date of placing of an order by customer.
4. Placing an Order
4.1 The customer can navigate freely on the Site without being bound to placing an order. If the customer chooses to do so, the customer will be guided through the process of placing an order by a series of simple instructions on the Site or the Customer Service Centre.
4.2 To place an order, the customer must type in the quantity of product they wish to purchase (up to 8 units of the same product), with a maximum purchase of 14 units per transaction per customer, subject to term 2.2 hereinabove. In addition, we must also limit orders to no more than three (3) orders per customer per day. The maximum amount of an order is of ₹ 100,000 per customer.
4.3 Customer may click “Add to bag” to place the product selected in the desired quantity in the “Shopping Bag”. Customer may decide to continue shopping for other products and add them to their Shopping Bag or proceed to checkout by clicking the “Proceed to Checkout” button. At any time during shopping customer may review the products in the Shopping Bag by clicking on “Proceed to Checkout” of each page. Customer may remove products from their Shopping Bag by clicking on “Remove” next to the chosen product in the Shopping Bag”. If applicable in the Country, Customer may save a product as favorite, by clicking on “move to favorites” below the product name. The product will then be moved to customer’s favorites section in “My Account”. To access customer’s favorites from any computer, customer must register or sign in with their account.
4.4 Customer must follow the onscreen instructions to proceed through the checkout process on the Site. The customer may always correct any errors in data they have entered, change the Shopping Bag contents, by adding or removing one or more products from the Shopping Bag, or cancel the entire order during checkout before sending their order. Before submitting an order on the Site, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer shall acknowledge and declare that they have read all the instructions provided during the checkout process and fully accepts these Terms of Sale, through a confirmation action on the Site (for example, by ticking a box). The customer places an order request for products via the Site by clicking on the “Place Order and Pay” button at the end of the order process.
4.5 After an order has been submitted, a submission page will be displayed, and the customer will receive shortly an email confirming receipt of the order. In accordance with the provisions of Local Laws, the email confirming receipt of the order contains a summary of the Terms and Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods of return, the address to which complaints may be addressed, information on support services and on existing commercial warranties.
4.6 If an order confirmation does not arrive within 24 hours after submission, customer may contact us at 018002672999 or at firstname.lastname@example.org for assistance.
4.7 If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us at 018002672999 or via email at the following address email@example.com For fastest service, customers are invited to keep their order number available.
5. Offer Codes
5.1 If offer codes are applicable in the Country, to redeem an offer code, customers must enter their code into the “offer code” box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.
5.2 When an offer code is accepted, the offer will be displayed in the “Order Review”.
5.3 One offer code may be used per order. Offer codes are intended for one-time use only and shall be treated as used even if you cancel the order.
5.4 An offer code would be rejected if the same has expired or where the applicable terms of the offer code are not met.
6. Payment Options
6.1 Customers may pay for the products by credit card/debit card/ Cash on Delivery (“COD”) or other payment instruments that are accepted modes of payment on the Site, as displayed on the Site webpages including order checkout and payment pages. Only Visa, MasterCard and American Express cards are accepted.
6.2 For customer’s security, customer’s billing name should match that of the credit card / debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
6.3 All credit card holders/debit card holders are subject to validation checks and authorization by the credit card issuer/ debit card issuer, including via a one-time password. If the issuer of customer’s payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
6.4 Your payment card will be charged the applicable purchase price at the time you submit your order. By submitting your order on the Site, you expressly authorize the performance such payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.
6.5 For COD (Cash On Delivery) orders above Rs 20,000 (Rupees Twenty Thousand) our Customer Service will get in touch with the Costumer to confirm his order before it is placed and prepared for shipping.
7. Order Inquiries
7.1 Products are shipped within 1-4 working days (i.e. Monday through Saturday, excluding bank and other public holidays). For any shipping information customers may contact us at 018002672999 or via email at the following address: firstname.lastname@example.org However, please note that in the event of force majeure situations we reserve the right to delay the shipment until the same is viable.
7.2 The term “force majeure situations” shall mean: (a) acts of God, including without limitation storms, floods, earthquake or lightning; or (b) fire, war, hostilities, terrorist acts, riots, civil commotion or disturbances, epidemics, pandemics, declaration of containment zones, natural disasters / calamities, change in governmental laws, orders or regulations adversely affecting or preventing due performance by any party of its duties, obligations or responsibilities under this letter agreement, embargoes, actions by a government, central or state or local government in India or governments overseas, or an agency thereof, sabotage or explosions; or (c) strikes, lockouts or other industrial actions of any nature; or (d) any other acts, occurrences, events or circumstances beyond our reasonable control.
7.3 Customers can check the status of their most recent orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.
7.4 When the customer clicks on Order Status page, they will be prompted to log in with their email address and password. An order summary page will provide the customer with detailed information about their current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers can track the delivery status of the order with our courier by clicking on “Dispatched” under the Order Status header. Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
7.5 Occasionally, orders or parts of an order are cancelled by the system for various reasons. Some reasons are:
• Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Site;
• Impossibility in processing payment information;
• Cannot deliver to address provided;
• Duplicate order was placed; and
• Failure to deliver beyond 3 attempts by the delivery partner
7.6 If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, they may contact us at 018002672999 or via email at the following address email@example.com In such cases, the order will be cancelled, and in case of payment by credit card/ debit card holders, the money will be refunded to you after the cancellation request is duly processed by us and subject to the policies of the relevant third party financial providers.
7.7 An order once cancelled cannot be renewed. The customer will have to place a fresh order for the said product(s).
8.1 Orders are usually delivered on working days (Monday through Friday, excluding bank and other public holidays).
8.2 We are unable to process orders to a P.O Box address.
8.3 We are providing free shipping on all orders
8.4 In accordance with Local Laws the products shall be delivered within 30 (thirty) days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
8.5 However, please note that in the event of force majeure situations we reserve the right to delay the delivery until the same is viable.
9. Return Policy
9.1 We are committed to offering customers the finest cosmetic products available. If the customer feels the products they have received from us do not meet this expectation, subject to Local Laws, the customer may initiate the process of return of the product(s) (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)), within fifteen (15) days of the date the products were received either by the customer or a third party (not being the carrier) to whom the products were shipped as per the terms of the order placed by the customer, subject to the products (and all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) being unused and in its original packaging along with original tags, barcode and invoice.
9.2 For contracts covering the order of several goods that are to be delivered separately, the return period is fifteen (15) days from the date on which you or a third party you name and who is not the carrier has received the last item of such order.
9.3 However, return policy does not apply to products which have been personalized, except for defects in the products (or for instance the products are spurious) or incomplete or incorrect delivery. If a personalized product is delivered damaged or is defective, customers should contact us at 018002672999 or e-mail us at firstname.lastname@example.org within fifteen (15) days of delivery.
9.4 Notification of customer’s intention to exercise the returns can be done by emailing us at email@example.com with customer’s order details, including customer order number and the description of the products which are being returned. To comply with the return period, it is sufficient to provide your declaration informing us that you wish to return the product prior to the expiration date of the return period. Within the order packaging, the customer will find a dispatch note with details of the order together with details of our returns process. If the products listed on the dispatch note do not match those contained in your delivery, the customer shall notify us immediately by calling 018002672999.
9.5 Our Customer Service will then issue the customer with an authorization number telephonically, in case the customer contacts Customer Service via telephone, and by a return e-mail, in case the customer contacts customer service at the e-mail id specified hereinbelow. Customer is invited to retain a note of their authorization number for future reference with Customer Service with regards to this matter.
9.6 Upon returns, we undertake to reimburse the customer the full price of the products within thirty (30) bank working days of the date of receipt of the return, provided that the products (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) are shipped back unused and undamaged along with original tags, barcode and invoice, as soon as possible and no later than fifteen (15) days from the date of receipt of your return declaration, and that we receive proof of sending back prior to reimbursement. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods in an unused and undamaged condition along with original tags, barcode and invoice, whichever occurs first. Refunds will only be made against the original credit card/debit card used with respect to card payments and/or to the relevant bank account with respect to COD payments
9.7 In case you choose to send the product to be returned via courier then it is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt).
9.8 You may alternatively choose to return the products at any of the Bobbi Brown standalone stores or Bobbi Brown stores located within Shoppers Stop stores, in accordance with these terms of returns and applicable store policies on returns.
9.9 The above provisions are only applicable to purchases made online. Products purchased at a store will be subject to the return policy of each store. Returns or exchanges for purchases made in a Bobbi Brown store may not be returned or exchanged via the Site. Returns for purchases made online will not be accepted for return or exchange at a Bobbi Brown store.
9.10 Please note, for certain marketing campaigns or sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
10. Applicable Law and Jurisdiction
10.1 These Terms of Sale are governed by and must be interpreted in accordance with Local Laws.
10.2 Any disputes arising from the interpretation, validity and/or execution of these Terms of Sale shall be subject to the mandatory jurisdiction of the competent courts in Mumbai, India.
11.1 For any information and support on products and methods of purchase through the Site the customer may contact us by email to firstname.lastname@example.org or by post to the following address: 202-206 TOLSTOY HOUSE15 TOLSTOY MARG, NEW DELHI DL IN 110001
Please find below the list of countries concerned, our local entities acting as the seller, and applicable Local Laws:
|Your shipping address Country||Vendor||Applicable Local Laws|
|Republic of India||ELCA Cosmetics Private Limited 12A-05 Parinee Crescenzo (13th Floor),C38-39 G Block, Behind Mca, Bandra Kurla Complex, Bandra (E),Mumbai - 400 051,India||Laws of India|
13.1 These terms and conditions are subject to change and shall be modified and/or updated from time to time.
14.1 To the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.
14.2 We and/or the Site does not, and is not intended to, provide any form of skincare, beauty, healthcare, medical or other form of advice, nor does it provide instruction on the appropriate use of any product produced or supplied by us, our affiliates, related companies, licensors, etc. The information presented on the Site shall not in any manner whatsoever be interpreted or construed as a replacement or substitution for skincare, beauty, healthcare, medical or other form of advice provided by your professional healthcare provider. Under no circumstances will we, our employees, representative or affiliates be liable for the information or the consequences of you relying on such information.
Welcome to www.bobbibrown.in (the “Site).
Effective Date: 26/5/2021
You must be at least 18 years old in order to make a purchase on the Site. The Site is not intended or designed to attract or be otherwise used by children under the age of 18 years or by any other personnel who are no competent to contract (as understood under the applicable law). By using the Site, you confirm that you are either 18 years of age or more and/or are otherwise competent to contract (as understood under the applicable law). If you are under 18 years old or otherwise incompetent to contract (as understood under the applicable law) then you may not make a purchase on the Site and may not use the Site. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, YOU MAY NOT USE THE SITE.
1. Intellectual Property
All intellectual property, information and content available on the Site and its look and feel, including but not limited to domain, trademarks, logos, service marks, features, functions, text, graphics, photographs, button icons, images, audio clips, data compilations, computer programs and software, and the compilation and organization thereof (collectively, the “Content”) is the property of Estee Lauder Middle East FZE (or its parents, subsidiaries, affiliates, partners or licensors), and is protected by applicable laws, including laws governing copyrights and trademarks. The trademarks and trade dress available on the platform may not directly or indirectly be used in any manner for any purpose without express prior written consent.
Except for the limited licenses set forth in Section 2 below, or as required under applicable law, neither the Content nor any portion of the Site may be directly or indirectly used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without express, prior written consent.
2. Limited Licenses; Use Restrictions
You are granted a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the Site. You understand and agree that you will not directly or indirectly do or attempt to do or cause any third party to do or attempt to do or otherwise abet in the doing or the attempt thereof of any of the following in connection with your use of the Site:
You are also granted a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to the Site (i) may link to, but not replicate or otherwise use in any manner, any and/or all of the Site Content; (ii) may not imply that the Site is endorsing such website or its services or products; (iii) may not misrepresent its relationship with the Site; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages (as determined in the Site’s sole discretion); (v) may not portray the Site or it’s products or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate the Site with undesirable products, services, or opinions; and/or (vi) may not link to any page of the Site other than the home page. You may be requested to remove any link to the Site, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing to resume linking.
Any unauthorized use by you of the Site or any and/or all of the Site’s Content automatically terminates the limited licenses set forth in this Section 2 without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
3. Your Obligations and Responsibilities
By accessing or using the Site or any Content, you agree that you will comply with these Terms and Conditions and any warnings or instructions on the Site. You agree that when accessing or using the Site or any Content, you will act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to the Site, its parents, subsidiaries, affiliates, partners or licensors.
4. Your Account
Subject to the age restrictions outlined above, you may view and use many features of the Site without registering, including making purchases, but in order to access and use some parts of the Site, you may need to register an account with the Site. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorized use of your password or account, please notify the Site immediately at the contact details below. You are responsible for providing and maintaining current, complete, accurate and truthful information on your account. You agree to accept responsibility for all activities that occur with your permission or authorization under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. If you are accessing and using the Site on someone else’s behalf, you represent that you have the lawful authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may cancel your online account with the Site at any time. To the extent permitted by applicable law, right is reserved to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if decided, that it would be in the Site’s best interest to do so.
5. Third Party Links
The Site is not responsible for the content of any third-party sites even if they are linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by the Site, its parents, subsidiaries, affiliates or partners of the referenced content, product, service, or supplier. Your use and access of these third-party websites is at your own risk. No responsibility is taken for examining or evaluating, and the offerings of the third party websites or any other websites linked to or from the Site is not warranted, nor is any responsibility or liability assumed for the actions, content, products, or services of such websites, including without limitation, their privacy policies and terms and conditions. You should carefully review the privacy policies and terms and conditions of the third-party websites you visit.
6. Special Features, Functionality and Events
7. User Content
You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
The Site is in no way responsible for examining or evaluating User Content, and, to the fullest extent permitted under applicable law, disclaims any responsibility or liability for the User Content. The Site does not control the User Content transmitted or posted on the Site by you or others and therefore, it does not guarantee the accuracy, integrity or quality of User Content transmitted or posted on the Site by you or others. You understand that by using the Site, you may be exposed to User Content of others that is offensive, indecent or objectionable to you. Under no circumstances will the Site be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.
You acknowledge that the Site has the right (but not the obligation) to refuse to post or remove any User Content and the right is reserved to modify, change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, any User Content that violates these Terms and Conditions or is otherwise objectionable maybe removed and refuse service may be refused and/or accounts terminated without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
8. Deletion of User Content
If you wish to delete certain of your public User Content, such as your ratings and reviews posting(s), on the Site please contact the email below and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with the Site, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). Your deletion request may not be able to be processed if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.
9. Copyright Infringement Notices
The intellectual property of others is respected. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an e-mail or written notice to the designated agents mentioned below for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and confirmation that you are the copyright owner or authorized to act on the copyright owner's behalf; (ii) a description of the material that you claim is infringing and the location of that material on the Site; (iii) your address, telephone number and email address.
The designated agents for notice for claims of copyright infringement is:
|Country||Designated agent for notice for claims of copyright infringement|
|India||Singh, Singh, Lall & Sethi|
D-17 South Extension-ll
New Delhi 110 049
LEAD ATTORNEY CONTACT: Chander M Lall: cmlall@IndiaIP.com
OUR ATTORNEY: Raghav Malik / Ambalika Banerjee Email: email@example.com / firstname.lastname@example.org
Phone- 91 11-4289 9999 (ext 200)
Fax 91-11-4289 9900
Note: the above contact information is provided exclusively for notifying Bobbi Brown that copyrighted material may have been infringed. All other inquiries will not receive a response through this process and should be directed to the customer service group by email to email@example.com.
10. Disclaimer of Warranties; Limitation of Liability
The Site, its content, the goods and services are presented “as is”. Neither the Site nor its parents, subsidiaries, affiliates, partners, sellers of products on the Site or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site or any of the content.
You agree that, to the fullest extent permitted by applicable law, neither the Site nor its parents, subsidiaries, affiliates, partners, sellers of products on the Site or licensors will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond reasonable control. No representations or warranties are made that defects or errors will be corrected. To the extent permitted by applicable law, there are no warranties provided for the details, descriptions, images of products being totally accurate, complete, reliable, current, or error-free.
Further, to the fullest extent permitted by law, neither the Site nor its parents, subsidiaries, affiliates, partners, sellers of products on the Site or licensors will be liable for any indirect or consequential damages of any kind (including lost profits) related to the Site or your use thereof and in no event shall the maximum aggregate liability exceed INR 5,000.
You agree that no claims or action arising out of, or related to, the use of the Site or these Terms and Conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with or are dissatisfied with the Site, termination of your use of the Site is your sole remedy and the Site shall have no other obligation, liability, or responsibility to you.
You agree to defend, indemnify and hold the Site , its parents, subsidiaries, affiliates, partners, platform service provider, sellers of products on the Site, licensors, officers, directors, employees, representatives and agents (the “Indemnified Parties”) harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand arising from (i) your use of the Sites or the Site Content in violation of any law, rule, regulation or these Terms and Conditions, or (ii) any part of your User Content. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Site’s infrastructure.
Any disputes arising from the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the mandatory jurisdiction of the competent courts in Mumbai, India. These Terms and Conditions are governed by and must be interpreted in accordance with the laws of India.
13. Consent to Receive Notices Electronically by Posting on the Site and Via Email
You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) in relation to these Terms and Conditions electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that provided to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify your withdrawal of such consent by emailing firstname.lastname@example.org and discontinue your use of this Site. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to Section 2 hereof, shall automatically terminate. Unfortunately, the benefits of this Site cannot be provided to any user that cannot consent to receipt of Notices electronically.
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement concerning your use of the Site and the purchase of the various products thereat, and supersede and govern all prior proposals, agreements, or other communications.
The right is reserved, to the extent permitted by applicable law, to change any of these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site. The Effective Date of the current version of the Terms and Conditions is at the top of this page. Your continued use of the Site thereafter constitutes your agreement to any and all such changed Terms and Conditions. Your right granted by these Terms and Conditions may, with or without prior notice, be terminated. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. The right is reserved, subject to applicable law, at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise. Failure to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter, nor shall a waiver of your breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.
If you have any questions regarding these Terms and Conditions, please email email@example.com
Copyright © Bobbi Brown Professional Cosmetics, Inc. All worldwide rights reserved.
Effective Date: 26/5/2021
The site www.bobbibrown.in is hereby referred to as (“Site”).
1. Information Collected
Personal data about you may be collected through your use of the Site. This information may be collected when you provide it at stores or events, or on the Site or any other retailer websites. When you visit this Site, information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons is also collected.
1.1 Information You Provide
You may provide personal data relating either to yourself or other individuals in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on the Site or other retail sites or stores or when you register yourself on the Site or create an account on the Site or when you purchase any products to send as gifts to other individuals. The types of personal data you provide may include:
The Site is not intended or designed to attract or be otherwise used by children under the age of 18 years. It is not intended to collect personal information from or about children under the age of 18 years. Children under the age of 18 years should not submit any personal information via the Site. If you believe that your child has submitted personal information and you would like to request that their information be removed from the systems, please submit a request to the contact information as mentioned above and reasonable efforts will be made to comply with your request.
1.1.1. How Your Information is Used
Your information will be used to:
Your information may be used in other ways for which specific notice may be provided at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of the products or services via the Site.
All the personally identifiable information may also be removed from your information and the rest of the data / information enlisted above may be used for historical or statistical purposes.
1.1.2. Legal Basis for Use of the Information
Your information will be used for the above purposes if (to the extent permitted under applicable law):
1.2. Information Collected by Automated Means
When you visit this Site, view or click on the online advertisements (including advertisements on third party websites), visit the brands’ social media pages, certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons is also collected. For example, your IP address, your unique device identifier (or other device identifier) and/or geo-location data may be collected in order to offer you certain features or functionalities. As set forth in more detail below, information about your usage and browsing habits using various web-based technologies may also be collected.
1.2.1 Technologies Used
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.
184.108.40.206. Internal Cookies Essential for the Site to Work
The Site uses first-party cookies to help the site work in the best possible manner. You can opt out of receiving these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies, your user experience may be impacted.
In conjunction with obtaining information through cookies, website web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to the site and the IP address of the device you use to connect to the Internet.
To control which web servers collect this information, tags may be placed on the web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.
220.127.116.11. Third Party Web Analytics Cookies
You may deactivate the ability of these analytics services to analyze your browsing activities on this site. Adjusting your cookie preferences may disable certain functionality on this site, as described below. To learn more about web analytics service, and to exercise your choice with respect to their collection of information on this site:
18.104.22.168. Third Party Targeted Advertising Cookies
To learn more about interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.
22.214.171.124. Third Party Cookies Intended to Improve the Interactivity of the Site
This site may also support certain third-party services, including social sharing buttons Facebook, Twitter, Pinterest and Instagram, tweet lists (twitter) and videos posted on the site (YouTube). These features use third party cookies that are directly set on your device by these services. When you first visit the site, a cookie banner will inform you of the use of these cookies. They will only be used if you accept them or if you continue using this site.
126.96.36.199. How can you manage your cookies?
You have the right to choose whether or not to accept cookies used for certain purposes on the Site, except for strictly necessary cookies that are essential for the Site to work. You can refuse or opt-out of receiving certain categories of cookies or change your preference settings at any time by clicking on the cookies consent tool below. Please note, however, that without certain of these cookies, your user experience may be impacted.
Please also note that most web browsers accept cookies by default. You may also be able to change the settings to have your browser refuse certain cookies or notify you before accepting cookies. The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.
To find out more about cookies, visit www.allaboutcookies.org.
2. Targeted Advertising
Third-party platforms, including platforms operated by social networks, such as Google, Facebook and Pinterest, may also be used to show you interest-based ads. Your email address, telephone number or other information may be converted into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you. This matching allows interest-based ads to be delivered on those platforms. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool below and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which is strongly suggested you review.
3. Information Processed
Your personal data is not sold, rented or otherwise disclosed, except as described here. Information collected from you or via your use of the site, including your personal data may be processed (ex. accessed, used, stored, disclosed) by:
• ELCA Cosmetics Pvt. Ltd. (as brand licensor) and its global affiliates and group entities for the purpose of product development, marketing, profiling, targeted advertising, cookie collection and analytics, R&D, platform and technology services, and platform security and look and feel.
• Shopper’s Stop Limited (as the seller of the products of the Site) and its affiliates for product sales and fulfilment, product returns and exchanges, customer care such as chat with you or responding to your inquiries, grievances and complaints
• Service providers who perform services based on instructions, where information is necessary to perform the services or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
• Other third parties with your consent.
In addition, information about you may be disclosed (i) if required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
4. Your Rights and Choices
You have certain rights and choices in connection with the personal data collected from you. To update your preferences, ask to remove your information from mailing lists or submit a request, please contact as specified below.
• Email Opt-Out
You can at any time opt-out of marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive or by contacting the address as indicated below. You also may opt out of receiving marketing emails by emailing firstname.lastname@example.org
• Text Message Opt-Out
If you so elect, you may provide your mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions (“Text Messages”). No fee is charged to you for you to receive Text Messages, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, see the “Your Rights and Choices” Section.
Text Messages are distributed via third party mobile network providers and, therefore, certain factors relating to message delivery or guarantee availability or performance of this service cannot be controlled, including liability for transmission delays or message failures. To receive help with Text Messages, you can call 18002672999 or email email@example.com
In general, in order to stop receiving text messages, you can text STOP to the five-digit short code for the text messaging program from which you no longer wish to receive message (i.e., the five digit number from which the text messages are being sent). You will then receive confirmation of your opt-out of that text messaging program.
You can also choose not to receive text messages by emailing firstname.lastname@example.org and specifying that you no longer want to receive text messages.
• Push notifications and in-app alerts and updates
With your consent when you visit the Site or, you may be provided with the option to opt in to receive push notifications on your device. These push notifications may include promotional communications regarding the products and services. You may, opt out of receiving push notifications by adjusting the settings on your device. Opting out of push notifications will not affect other communications you have opted to receive, such as email communications. You also may receive alerts and updates regarding products and services or your Site accounts.
• Withdrawing Consent
You may also withdraw any consent you previously provided at any time with effect for the future by contacting the address as indicated below. This will not affect the lawfulness of the use of your information based on your consent before its withdrawal.
• Accessing, Updating or Deleting Personal Data or Restricting or Objecting to their Use
Subject to applicable law, you have the right to request access to and rectification of the sensitive personal data maintained about you, or to request the restriction of the use of this information, as appropriate. For all other purposes, you may object at any time to the use of your sensitive personal data, on grounds relating to your particular situation, in accordance with applicable law. These rights may be limited in some circumstances under applicable law. Reasonable steps may be taken to verify your identity before granting access or making corrections. You may exercise these rights by contacting the address as indicated below.
• Geo-Location Information
When you use the site, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.
Some other information about your specific or general geo-location may also be collected automatically for instance, by virtue of your public internet protocol (IP) address. Such information would inter alia help identify the location and country from which you are visiting the site.
5. Data Transfers
In the event you wish to know the names and addresses of the third parties your information has been disclosed to, you may request for such information by writing to the address as indicated below. Reasonable efforts will be made to revert to you within a reasonable period of time, with the information that you require.
6. Data Retention
Your information provided is kept for the duration of your relationships with the Site, plus a reasonable period in order to be able to run regular deletion routines or to take into account the applicable statute of limitation period or if required under applicable law. If you wish to receive marketing communications, the necessary information will be kept to send you these communications following the end of your customer relationship or following their collection, if you are a prospective customer. For additional information about data retention policies, please contact the address as indicated below.
7. How Personal Data is Protected
Appropriate technical and organizational safeguards are maintained to ensure an appropriate level of security of your personal data, in particular to protect your personal data against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These measures include computer safeguards and secured files and buildings. Reasonable security practices and procedures are adopted for the purposes of securing personal information and comply with all applicable laws in this regard. You agree that such measures are secure and adequate. However, no security system is perfect, and it cannot be promised that information about you will remain secure in all circumstances, including the security of your data during transmission or the security of data on your device. There is always a risk that a third party, without authorization, might unlawfully access the systems or otherwise access personal information. The Site is also not responsible for the authenticity of any information which is provided by you or otherwise collected from your use of the Site, whether personal or otherwise.
8. Links to Other Websites
The website may provide links to other websites for your convenience and information. These websites may operate independently from the Site. Linked sites may have their own privacy notices or policies, which is strongly suggested to be reviewed by you if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by the Site, the Site is not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
Name: [insert name of individual]
Contact details: [insert address]
E-mail address [●]
11. Your Consent
By providing your information and using the Site, you hereby consent to the collection, use, storage, transfer, disclosure of such information for the purposes as disclosed in this Policy and acknowledge that such activity(ies) shall not cause any loss to you if used for the purposes stated in this Policy. You are providing the information out of your free will and are aware that you have the option and not obligation to provide your consent.