Orders

Order Processing

Most standard orders are delivered within 1–4 business days from the order's ship date (Excluding Sundays and Public Holidays)

Order Status

Where is my order?

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates at 18002672999 or email us at support-in@bobbibrowncosmetics.com

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us by phone at 18002672999 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

An order, or part of an order, may be cancelled because:

  • Item(s) are not available
  • Difficulty in processing payment information
  • Cannot ship to the address provided
  • A duplicate order was placed
  • By customer request
  • Purchase limits have been exceeded

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 18002672999

Maximum Purchase Policy

We must limit orders to a maximum of 14 units per transaction, including a maximum of 8 units of the same SKU and a maximum purchase of ₹ 100,000 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please call us at 18002672999 or Email us support-in@bobbibrowncosmetics.com and we will be happy to assist.

Payment Options

COD

PAYU: Credit card

  • 1. -Visa, Mastercard, American Express, Diner's Club

PAYU: Debit card

  • 1. -Visa, Mastercard, State Bank, Other Maestro

Security Online

At Bobbi Brown, we understand how important security is to you. When you place an order at www.bobbibrown.in we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox
  • Netscape 6.0 (Windows only)
  • Safari
  • Google Chrome

Promotional Offer Codes

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.