General Topics

General Topics

Where is my order?

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates 18002672999 or email us

How long does it take for the delivery of orders?

Most standard orders are delivered within 2–4 business days from the order's ship date (Excluding Sundays and Public Holidays)

How do I change or cancel my order?

Please contact us within 1 hour of order placement via our toll-free number 18002672999 We will do our best to accommodate your request to change or cancel your order. Once an order is processing we regret that it cannot be changed or cancelled.

Can I return or exchange an item?

If for any reason you are not completely satisfied with your Bobbi Brown Cosmetics Online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase.

Why is my favorite product discontinued? Can I still purchase it?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist you in finding a suitable alternative. Chat Live with our Bobbi Brown Online Artists. Call us at 18002672999 or email us at

How can I get an ingredient listing?

If you would like ingredient information on specific Bobbi Brown products, kindly contact our Consumer Care team at 18002672999 (8 am - 10 pm IST Monday-Sunday) or select Product Advice button on the Contact Us page and then select "Concerns about an Ingredient" to send us an email.

Do you offer bridal appointments?

Bobbi Brown offers consultations at all of our Bobbi Brown locations. Consultations offer you the opportunity to work with a professionally-trained Bobbi Brown Makeup Artist. If you prefer, you may call us on 18002672999 or send an email at and an Online Bobbi Brown Makeup Artist will provide tips and recommendations for your special day.

Where can I buy Bobbi Brown near me?

Access our Store Locator to find a store near you where Bobbi Brown Cosmetics are available.

How can I apply to be a Bobbi Brown Makeup Artist?

For information about applying to be a Bobbi Brown Makeup Artist, please click here.

Can't find the answer you are looking for?

Contact Us via email, phone, or live chat for assistance.

Call us on 18002672999 or email us at